Certification

CSI-SP-CSR-CERT Customer Service Rep Certification Program

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We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface.  We will describe how it works at the Online School of […]

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CSI-SP-TECH-CERT Technician Certification Program

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The following is a detailed explanation regarding our NetSci Certification Program Version 2, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer Service Representative) certification

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Flipping the Certification Model

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  Many folks have heard about “Flipping the Classroom”.  The Internet and the online learning tools are opening new doors to traditional training and teaching models.  We have leveraged these same tools and have redefined the traditional certification training model – we call it “Flipping the Certification Model”.  Let’s start with what the traditional model

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