This section contains general information, tips and tricks, light reading, entertainment and other general fodder. Enjoy!
The following letter of complaint was apparently sent to NTL ( a UK based telecoms company) and contains some useful phraseology, which you may wish to plagiarize in some future correspondence of your own, to a service provider who perhaps does not reach the writer’s expectations of service. It has a reasonable balance of anger, […]
The Ultimate Complaint Letter Read More »
If you have been in my classes, you know I often share my story of the Milky Way Galaxy picture in 8th grade science class and how I got in a lot of trouble doubting that the picture of the Milky Way could not possibly be the actual Milky Way in which our solar system
The Milky Way Galaxy Question Read More »
If you provide any type of technical support, or have ever called technical support before, this will make you smile: The tech support problem dates back to long before the industrial revolution, when primitive tribesmen beat out a rhythm on drums to communicate: “This fire help. Me Groog” “Me Lorto. Help. Fire not work.” “You
Ancient Tech Support Revealed Read More »
A friend recently showed me a cool ASCII Flow Diagram site that allows you to create ASCII text diagrams for documents. I was really impressed. It is a lot of fun. Here is a sample of something I did: Pretty cool. But I have something EVEN BETTER! I dug around in my
ASCII Art and ASCII Fonts Read More »
On a recent trip to Bismarck, North Dakota, one of our friends and colleagues at Telephone Training and Safety shared a wonderfull peice of history with me: The Edinburg and Gardar Telephone Company Telephone Directory. The year is not shown, but it must be from around turn of the century (early 1900’s). It has some fascinating
The Edinburg & Gardar Telephone Company Read More »
**None of the content below is the opinion of CellStream, nor its employees. You should always use best judgement when setting up your email responders. I am currently out of the office at a job interview and will reply to you if I fail to get the position. Please be prepared for my mood. You
The ten best “out of office” email responses Read More »
Epiphany number 3,812!! After years and years of wondering what on earth is going on at Microsoft that they have done no feature changes of significance to PowerPoint, and frustration whenever I change the Notes Master, that I must go to every slide, one by one, and right click on the notes page, click on
Apply Master to ALL Notes Pages in MS PowerPoint Read More »
Great Quotations can have deep and meaningful impact to anyone. From time to time we receive a great quote from our visitors/clients/friends/acquaintances. We thought this page would be a great place to keep them. First, here are some links to great quote sources: http://www.allgreatquotes.com/ http://www.brainyquote.com/ http://www.great-inspirational-quotes.com/ http://www.wisdomquotes.com/ Ok. Here are some of the ones
The following is the famous “Five Monkey Rule” of business. Some people have challenged me over the years on the validity of this rule. Well, it is based on a real study you can read about here. Start with a cage containing five monkeys. Inside the cage, hang a banana on a string and place
The Famous “Five Monkey Rule” Read More »
The following were sent to me by a friend many years ago. Enjoy! 1. I think part of a best friend’s job should be to immediately clear your computer history if you die. 2. Nothing sucks more than that moment during an argument when you realize you’re wrong. 3. I totally take back all those
Life Observations sent by a friend – too funny Read More »
This article was originally published October 28, 1999! International flights provide a great opportunity to catch up on reading. This especially applies to the weekly, biweekly and monthly trade magazines of our industry. Each time I get this opportunity I look forward to my time to review this portal of our industry. One interesting and
This article was originally published on May 21st, 1999! I was working several months ago on a network design consulting effort which underscored the main point of this article – that bandwidth is the simplest cure to all networking problems, and in particular to Quality of Service (QoS). I had spent weeks looking at the
Is Bandwidth the QoS Magic Pill? Read More »
This article was originally published on January 21st, 1999! Read this carefully. I’m going to explain to you that there is no Quality of Service (QoS) today with packet-based technologies. “No QoS?” you ask? Nope. Not even with ATM. Not yet. Let’s begin with addressing the two sides of the packet technology debate and technology.
There is No Network Quality of Service! (in 1999) Read More »
PRINCIPLES OF ADULT LEARNING By Stephen Lieb Senior Technical Writer and Planner, Arizona Department of Health Services and part-time Instructor, South Mountain Community College from VISION, Fall 1991 Adults As LearnersPart of being an effective instructor involves understanding how adults learn best. Compared to children and teens, adults have special needs and requirements as learners.
Great Adult Learning Article Read More »
This article was originally published October 24th, 1998! Packetizing the network is very different from what some call the conversion of the network to ‘data’. Heck, the network has been all data now for twelve or thirteen years. The only part that isn’t one’s and zero’s is that last run of copper to the home.
The Net and the Airlines have a lot in Common Read More »
